Conflict Resolution

I also enjoyed this lesson that covered how to resolve conflicts in the workplace. As a Labour relations practitioner, you are a mediator in many situations and this lesson was a great resource on how to ensure you are properly mediating conflicts at work. It covered methods to follow to help resolve conflicts.

Resources provided in Lesson 9:

https://www.mindtools.com/pages/article/newLDR_81.htm

http://winwinhr.com/the-continuum-of-dispute-resolution-in-the-workplace/

Review the conflict resolution styles, as classified by Thomas and Kilman (I found this link below)

https://www.kilmanndiagnostics.com/overview-thomas-kilmann-conflict-mode-instrument-tki

These were provided by the facilitator,

The Oprah website has a quiz with 15 situational questions to help you assess your own personal style, link = http://www.oprah.com/relationships/Whats-Your-Conflict-Style-Quiz-Dealing-with-Conflict/1

The University of Arizona has posted a quiz that appears to be very similar to the Thomas-Kilmann Conflict Mode Instrument, link

http://academic.engr.arizona.edu/vjohnson/ConflictManagementQuestionnaire/ConflictManagementQuestionnaire.asp

Resources I gathered :

https://www.youtube.com/watch?v=2l-AOBz69KU

https://www.skillsone.com/Pdfs/smp248248.pdf

https://www.youtube.com/watch?v=PFIydyH2H8Y

https://www.youtube.com/watch?v=miwZ31chiFc

https://www.youtube.com/watch?v=QFf88IVl_Wc

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