Difficult Conversations: Listening and Questioning Techniques

I really enjoyed this lesson, if you have good listening and questioning techniques it can completely change the tone of the meetings. Especially if they are a meeting where someone might be in a difficult situation. In this lesson they cover how to ask questions (open vs closed) and how to actively listen.

Resources provided in Lesson 8:

https://www.youtube.com/watch?v=lL0sDXCzRu0

https://www.youtube.com/watch?v=Xwiz5-abqJU

https://www.thebalancecareers.com/active-listening-skills-with-examples-2059684 (lesson 8 link didnt work) (so I googled this)

https://www.mindtools.com/pages/article/newTMC_88.htm

Resources I gathered:

https://www.youtube.com/watch?v=VZZCMEu9J_w&feature=youtu.be

https://www.mindtools.com/pages/article/newTMC_88.htm

https://benchmarkeducation.com/best-practices-library/effective-listening-and-questioning-techniques.html

https://www.mcgill.ca/engage/files/engage/active_listening_and_effective_questioning.pdf

https://faculty.londondeanery.ac.uk/e-learning/appraisal/skilful-questioning-and-active-listening/view?portal_status_message=Error%20creating%20PDF%20file

http://www.resources.nes.scot.nhs.uk/ti/Questioning.pdf

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