References :

Algonquin College online ENL 1520 Communication Skills for Labour relations Practitioner online lesson content (winter 2019)

All links provided above have been found in the Lesson content or through Google searches while I studied.

Images provided links

https://www.leadershipthoughts.com/kotters-8-step-change-model/

http://www.nelson.com/hrmnow/hebdon/tag/collective-agreement-administration/

http://lawofwork.ca/?p=8776

https://www.lawhawk.nz/resources/document-guides/confidentiality-agreement-guide

https://www.educatorstechnology.com/2015/02/7-cs-of-effective-communication_24.html

http://carpetcleaningcanonsburg.com/communication-quotes-for-the-workplace/communication-quotes-for-the-workplace-beautiful-quotes-about-nonverbal-munication-quotesgram/

https://www.wisefamousquotes.com/quotes-about-good-communication/

https://www.google.ca/search?q=good+communication+quotes&prmd=inv&source=lnms&tbm=isch&sa=X&ved=2ahUKEwiqyey0rtjhAhUBS60KHavoD2oQ_AUoAXoECAoQAQ&cshid=1555546605137&biw=412&bih=652&dpr=2.63#imgrc=Pz3el3jXDIWU-M:

http://www.picturequotes.com/good-communication-is-the-bridge-between-confusion-and-clarity-quote-199771

https://www.thebalancecareers.com/communication-skills-list-2063779

http://quotepixel.com/picture/inspirational/norman_allen/skill_in_the_art_of_communication_is_crucial

http://carpetcleaningcanonsburg.com/communication-quotes-for-the-workplace/communication-quotes-for-the-workplace-beautiful-nitin-nohria-quotes/

https://www.google.ca/search?q=good+communication+quotes&prmd=inv&source=lnms&tbm=isch&sa=X&ved=2ahUKEwiqyey0rtjhAhUBS60KHavoD2oQ_AUoAXoECAoQAQ&cshid=1555546605137&biw=412&bih=652&dpr=2.63#imgrc=Pz3el3jXDIWU-M:

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